Shipping

We offer free shipping on purchases over $85 (before tax/within Canada only).

All orders are shipped from our office in Toronto, Ontario. Orders are processed within 48 hours of ordering. If your order has been placed and you need to cancel your order, simply email hello@homecominggoods.com within 12 hours of ordering. 

We use Canada Post to deliver all our packages, which normally takes 5-7 business days, excluding holidays. If you would like to pay for a private carrier (DHL, Fed Ex, UPS) and receive your item faster please contact us directly at hello@homecominggoods.com. We also understand that packages do sometimes get lost, unfortunately, and if you haven't received your package within the standard timeframe, let us know and we'll look further into the matter. 

Shipping and handling charges are non-refundable.

United States Shipping

We offer free shipping on US orders over $125

Orders are sent via Canada Post. Delivery times vary by location, but should not be outside the range of 10-15 business days. If you require tracking or a faster delivery, simply get in touch prior to making your purchase.  

European Shipping

We now offer carrier-based rates which are determined at checkout.

Orders are sent via Canada post and are tracked. 

Australia/New Zealand Shipping

We now offer carrier-based rates which are determined at checkout.

Orders are sent via Canada post and are tracked.

International Shipping

We now offer carrier-based rates which are determined at checkout.

If you are interested in making a purchase, simply get in touch and we can definitely sort something out for you. Prices will be based on destination and delivery speed. Keep in mind that there may be custom charges which are out of our hands and will be determined by another body and not by Homecoming Goods. The purchaser will be responsible for paying these duties.

Refunds/Exchanges

Exchanges and refunds are acceptable on products that have been purchased at full price. Apothecary, earrings, candles and pins may not be returned. If you require an exchange or refund, please get in touch via hello@homecominggoods.com within 14 days of receiving the package. Items returning to us must be unworn, unwashed, undamaged with all original tags and packaging. The cost of shipping goods back to Homecoming Goods is undertaken by the customer and will not be reimbursed by Homecoming Goods. All packages sent to Homecoming Goods for exchanges or refunds without consent will be denied.

Damaged Goods

We take good care in making sure that your product(s) get to you in tip top shape. However, sometimes, even after taking many precautions, items may get damaged or broken in transit. If this happens, please let us know within 24 hours of receiving your product along with a photo.